Help & support

Please read the useful information and links page at to see if your query can be dealt with there.

These useful documents may help you get the best out of online resources available to you:-


Online Shopping

Video calling 1

Please be aware of scammers make sure you always use an official registered charity or organisation for help and advice, never give out personal information such as bank details or passwords, you can find more information on scam by clicking the following link – Citizens Advice Cornwall Scams Presentation

Volunteer Cornwall are accepting referrals & requests for help for those in the community in need of support via their service. If you know of anyone (including yourself) who is self-isolating and in need of support for reasons, such as grocery shopping, medication collections, etc.  Please give them as much time as possible to deal with your request and only use them if you have no one close by such as family, friends or neighbours who can support you, so those with the greatest need get the help they require.

please contact:


or call Tel: 01872 265300

Post Office support for isolating customers

Cash delivery payments are now available for Post Office card account claimants who are shielding at home because of the risk of infection should they leave their home. The Government is contacting the 27,000 POca customers who are shielding to ensure they are able to access their payments. When notified by Department for Work and Pensions of individuals who require a cash delivery, the Post Office will send cash to their home using Royal Mail Special Delivery, ensuring that it arrives by 9pm the following day.

The Post Office also has two cash access services for customers with bank accounts at any of the UK’s banks, building societies or credit unions:

  • Payout Now – a service where self-isolating customers can ask their bank to send them a voucher by SMS text, email or post and give it to a trusted individual to withdraw cash on their behalf.
  • Fast PACE – a pre-authorised cheque encashment service that allows a customer to arrange for a trusted individual to collect a cheque from them, cash it at the Post Office, and return with the cash