Useful Information & links


Please be aware of scammers make sure you always use an official registered charity or organisation for help and advice, never give out personal information such as bank details or passwords, more advice can be found via the following link:- Citizens Advice Cornwall Scams Presentation

Covid – 19 Directory amended

Easy Read Resources


UK Government

Public Health England


WHO (World Health Organization)

Cornwall Council

Data map

UK cases stats

BBC News


Volunteer Cornwall are accepting referrals & requests for help for those in the community in need of support via their service. If you know of anyone (including yourself) who is self-isolating and in need of support for reasons, such as grocery shopping, medication collections, etc. please contact


or call Tel: 01872 265300


Volunteer Cornwall are co-ordinating a formal volunteer response to the COVID-19 crisis. We recommend all volunteering is conducted via an official registered charity or organisation that can offer you, as the volunteer, the support and safeguards needed to conduct your work safely.

You can register your interest to volunteer by following the link below: 

We are working with Volunteer Cornwall to ensure those at risk/volunteering in our Parish have the support they need.

Reduced bus service information:

Covid-19 community support site:

A support site has been developed by Age UK Cornwall and Made Open Communications.  It forms part of the Inclusion Matters Partnership led by Cornwall Rural Community Charity (CRCC) also including Disability Cornwall, Inclusion Cornwall and the Digital Inclusion Team at Cornwall Council.

If a person does not have access to the internet, the information from the site is also available via the Inclusion Matters Helpline on 01872 266383 during business hours.

The idea behind the platform is to reduce social isolation through connections, encouraging people to join in community-led activities on-line. It builds on alternative communications methods to deliver on care and human connection.

It is for healthcare professionals as well as individuals, families, carers, volunteers and offers links to services and social activities in their area.

Help getting online:

These useful documents may help you get the best out of online resources available to you:-


Online Shopping

Video calling 1

Advice for disabled people:

Various easy read resources can be found by clicking the following link:-

Easy Read Resources

A comprehensive guide to the latest government guidance, topic by topic, can be found at:  

Information on symptoms, what the virus does, and what to do if you think you may have it, can be found at: 

Citizens Advice has also issued guidance for people needing help at this time. You can find it at:

Age UK are offering help and support, more information can be found at


To arrange home deliveries for prescriptions please use or speak to your local pharmacy.

Benefits and Coronavirus; A handy guide from Cornwall Council .  Keep an eye on this page as there is an announcement due about the governments Coronavirus crisis grant.

The Growth Hub is offering advice to businesses affected by closure. Finds links to advice and their contact details here

Cornwall-wide Energy Advice Service Update from Community Energy Plus:

Community Energy Plus is a Cornish charity which provides energy advice and practical help for vulnerable householders in Cornwall to achieve warmer, healthier homes.

To keep people safe and to minimise the spread of COVID-19 we have suspended home visits. However we are continuing to provide advice over the phone to people living across all housing tenures in Cornwall. This includes:

–          Advice for pre-pay meter clients about topping up meters during COVID-19.

–          Help to understand energy bills, switch tariffs, manage energy debt and other issues with energy suppliers. We can advocacy support to help you speak to your energy supplier if needed.

–          Access to grants for heating repairs and upgrades, insulation and other energy efficiency measures.

–          Advice on saving energy and money.

–          Advice on reducing condensation and mould.

–          Links to services provided by other local and national organisations.

Call us on Freephone 0800 954 1956 or 01872 245566 or email

For those seeking support with self employment Outset Cornwall is now able to continue its support and reach out to communities by switching to an online programme delivery with of all training.  The use of online training room to hold Outset Cornwall sessions seems like a great alternative.  Individuals will still be able to interact with their advisor and the other people that attend the session, as well as see the slides that they are using on your computer screen.  Their advisors will connect through webinars, phone calls and maintain contact with each individual. This might also be a good time to introduce you to their additional training platform, Outset Online, which they automatically get free access to once they have signed up to the programme.  There is a wealth of experience on the platform, and clients can work through the online lessons to create a business plan, or dip in and out to find out more information about a certain topic to help with their business idea. Contact  to find out more.

CCF have launched an emergency fund, offering grants to frontline organisations running additional work in response to the impact of COVID-19 to your members or beneficiaries. Find out more here –,6PDE6,WX8CT6,QRATT,1

Please see announcement from Cornwall Council about a Coronavirus Hardship Scheme;

The Government has announced it will provide local authorities with funding of £500m. This is for a Coronavirus hardship scheme to support vulnerable residents. Initial details were released to all local authorities on 24 March 2020. Most of the funding is to be used to offer extra support through each local authorities own Council Tax Support scheme.

The intention is that every working age household in receipt of Council Tax Support will receive an extra award of £150 in the next few weeks. This will be in addition to any Council Tax Support already calculated for the period 1 April 2020 to 31 March 2021. These awards will be applied to accounts as early as possible after the beginning of April. There is no need to apply for the extra help. Awards will be made automatically and new Council Tax bills will be issued in due course.

Once the £150 awards have been made, the Government will allow local authorities to use any remaining funds to offer further support to those residents most affected financially by the Coronavirus outbreak.  Cornwall Council will work quickly to confirm how any remaining hardship funding will be awarded including more information on eligibility criteria and any application process.

In the meantime, we have three discretionary funds to support residents in need of extra financial help.

  • Discretionary Housing Payments for residents who rent their home, are in receipt of Housing Benefit or Universal Credit and need extra help to pay their rent.
  • Exceptional Relief for working age residents in receipt of Council Tax Support and who need further financial help to pay their Council tax
  • Crisis and Care Award scheme which can provide extra help in emergency or disaster situations.

  • COUNTYWIDE – Free tech support for people and businesses in Cornwall;
  • COUNTYWIDE – People Hub phoneline  The Council is introducing a new service to help individuals with support and advice on employment, training and skills and where to find further help during these uncertain times. Residents can call the People Hub phoneline on 0333 0150699.  It will be available between 10am–5pm, Monday–Friday, with an out-of-hours messaging service outside of those times.People Hub will be staffed by a multi-agency team to provide immediate information, advice, and guidance about:
  • Employment and skills support programmes
  • Temporary staffing agency workers
  • Those under threat of redundancy or made redundant
  • Self-employed
  • Zero hours contract workers
  • Being furloughed
  • Retraining or developing new skills
  • Sick pay and processes